Privacy Policy – Flue Check
Last updated: November 2025
Flue Check (“we”, “us”, “our”) respects your privacy.
This policy explains how we collect, use, and protect your personal data.
1. Who we are
Flue Check
Operated by Tony Preston, Sole Trader.
Email: info@fluecheck.co.uk
Phone: 07899 902 003
Office Address: 484 Old Chester Rd. CH42 4PEWirral, Merseyside.
We act as the “data controller” for your personal information.
2. What information we collect
We collect only the information you give us.
This includes:
Your name
Your phone number
Your email address
Your address
Details of your enquiry
Information needed to provide a quote or booking
We do not collect special category data.
We do not take payment details through this website.
3. How we collect your information
We collect information when:
You send an enquiry form
You request a quote
You email us
You call us
No automated decision-making is used.
4. How we use your information
We use your personal data to:
Respond to enquiries
Provide quotes
Arrange bookings
Carry out chimney or gas services
Keep simple internal records
Communicate with you about your job
We only use your data when it is lawful and necessary.
5. Our legal basis for processing
We process your personal data on the following grounds:
Legitimate interests: to reply to enquiries and manage bookings.
Contract: to provide our services once you agree to proceed.
Consent: for specific communication methods when you request them.
You may withdraw consent at any time.
6. Sharing your information
We do not sell or trade your personal information.
We may share data only with:
Trusted service providers who support our work (for example website hosting)
Anyone working directly for Flue Check who needs the information
We only share the minimum needed.
All third parties must protect your data.
7. Optional future analytics
We may add tools such as Google Analytics at a later date.
These tools collect anonymous data only.
They do not identify you.
We will update this policy if we introduce any tracking tools.
8. How long we keep your information
We keep your information only for as long as needed.
Usual retention:
Enquiry data: up to 12 months
Customer records: up to 7 years for accounting reasons
We delete or archive your data securely when it is no longer required.
9. How we protect your data
We store your data securely.
We restrict access to authorised individuals only.
We review our methods to keep your information safe.
10. Your rights
Under UK data protection law you have the right to:
Access the data we hold about you
Ask us to correct inaccurate data
Request deletion of your information
Object to certain processing
Ask us to limit the use of your data
Request transfer of your data to another provider
Contact us if you want to exercise any of these rights.
11. Cookies
Our website may use simple cookies for basic site performance.
We do not use cookies to identify you.
We will update this policy if future analytics tools require consent.
12. Links to other websites
We are not responsible for the content or privacy policies of other websites we link to.
Please check their policies before giving them any data.
13. Changes to this policy
We may update this policy from time to time.
We will post any changes on this page.
14. Contact us
If you have any questions about this policy or your data rights, contact:
Tony Preston
Trading as Flue Check
Email: info@fluecheck.co.uk
Phone: 07899 902 003