Flue Check — Terms & Conditions

Last Updated: November 2025

These Terms & Conditions (“Terms”) apply to all chimney sweeping, flue maintenance, inspection, and gas services (“Services”) provided by Flue Check (“we”, “us”, “our”) to the client (“you”, “your”). By booking, ordering, or accepting any Services from Flue Check, you agree to these Terms.

1. Business Information

Flue Check
Office: 484 Old Chester Rd, Rock Ferry, Wirral, CH42 4PE
Email: info@fluecheck.co.uk
Phone: 0151 608 9000

2. Services Provided

2.1 Chimney & Flue Services

Chimney sweeping
Flue and appliance inspection
Smoke testing
CCTV flue inspection and reports
Advice on maintenance, safety, and efficiency
Removal of soot, debris, and bird nests (where safe and permitted)

2.2 Gas Services

Gas appliance servicing
Gas safety inspections
Boiler servicing, repair, and installation
Cookers, fires, and stoves: installation, servicing, and repair
Landlord Gas Safety Certificates (CP12)
Gas leak investigation
Ventilation and flue checks

2.3 Limitations

Services are carried out strictly as maintenance and safety procedures.
They are not a full structural survey of the chimney, appliance, or property unless explicitly stated.

3. Client Responsibilities

3.1 Access & Preparation

You agree to:

Provide safe, clear access to the appliance, flue, and working area
Move furniture, belongings, ornaments, or breakables before we arrive
Ensure pets and children are kept away from the work area
Ensure the appliance is not lit for at least 24 hours before sweeping

3.2 Appliance Condition

If the appliance or chimney is unsafe, damaged, poorly installed, or presents a risk, we may:

Stop work immediately
Mark the appliance as unsafe
Issue a warning or Do Not Use notice
Refuse to reconnect or service the appliance

This may be a legal requirement under Gas Safe regulations where gas is involved.

4. Pricing & Payment

4.1 Pricing

Prices will be quoted before work begins.
Additional charges may apply for:

Blocked flues
Bird nest removal
Replacement parts
Extra time due to unsafe conditions
Emergency call-outs

4.2 Payment Terms

Payment is due:

Immediately upon completion of work, unless otherwise agreed in writing
By cash or bank transfer

4.3 Late Payments

Unpaid invoices may incur:

Administration fees
Statutory interest
Suspension of services

5. Cancellations & Missed Appointments

5.1 Cancellation by You

24 hours’ notice is required to cancel or reschedule
Less than 24 hours’ notice will incur a £40 call-out charge

5.2 Cancellation by Us

We may cancel or reschedule due to:

Unsafe working conditions (a £40 call-out fee applies)
Poor weather affecting safety
Illness or emergency
Equipment failure

We will provide reasonable notice where possible.

6. Safety & Liability

6.1 Safety Standards

All work is carried out with skill and care in accordance with:

Industry standards
Gas Safe regulations
Sweep Safe guidelines (if applicable)

6.2 Liability Limits

We are not liable for:

Pre-existing faults or poor installation
Damage caused by old, fragile, or deteriorating materials
Chimney liners collapsing due to unseen defects
Failed cowls or terminals that fall off during sweeping
Mess from excessive soot, tar, nests, or structural issues
Damage caused by lack of maintenance

We work cleanly, but zero soot exposure cannot be guaranteed if the flue is heavily blocked.

6.3 Structural & Hidden Defects

Chimney sweeping does not reveal all structural defects.
If we identify issues, we will inform you and may recommend further investigation.

7. Certificates & Reports

We provide certificates for:

Chimney sweeping
Gas safety checks (CP12)
Gas appliance servicing

Certificates confirm work carried out.
They do not guarantee future performance or safety if the system is misused or not maintained.

8. Warranty

8.1 Labour Warranty

Our workmanship is guaranteed for 30 days unless stated otherwise.
This warranty does not cover:

Pre-existing issues
Poor maintenance
Damage caused after our visit

8.2 Parts Warranty

Parts are covered by the manufacturer’s warranty only.

9. Complaints Procedure

If you are unhappy for any reason:

Email: info@fluecheck.co.uk
Phone: 0151 608 9000

We aim to resolve issues quickly and fairly.

10. Data Protection & Privacy

We collect essential information only:

Name
Address
Contact details
Email address
Job history

We do not sell or share your data except where required for legal, safety, or compliance purposes.

11. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be resolved by mediation or through the UK court system.

12. Acceptance of Terms

By booking or accepting a service from Flue Check, you confirm that you have read, understood, and agree to these Terms & Conditions.